Terms of service

For Print and Personalised Products

TERMS OF BUSINESS
In these Terms and Conditions HM shall mean Harrison Multimedia.

1. ACCEPTANCE OF ORDERS/INSTRUCTION
We will only accept orders or instructions from the customer under the terms and conditions of sale and trading detailed below. The customer will be deemed to have accepted our terms and conditions of sale and trading upon Signing or Written Confirmation or signed email
confirmation.

2. CANCELLATION OF ORDERS
Cancellation or amendments to orders will only be considered if made in writing by Client to HM and if Client compensates HM for all costs and expenses and loss of profit incurred in relation thereto.

3. PRICE & DEPOSIT
a) Estimates and Quotations are based on current cost of materials and production and are valid for 30 days.
b) HM reserves the right to amend any quotation or estimate on or at any time after acceptance to meet any rise or fall in costs of materials and production.
c) All preliminary work carried out whether experimentally or otherwise at Client's request shall be charged as an extra to the price quoted.
d) In some instances HM will require a deposit. The deposit amount will be shown on the quotation and the client will be made aware before proceeding with purchase.
e) Deposits will become non refundable when Written or Emailed confirmation has been received.

4. QUOTATIONS
HM will not be bound by any estimate of price quoted on their behalf. All quotations given verbally will be regarded as provisional only. A firm quotation will be given only on sight of and receipt of final artwork/signage required. Quotations are valid of 30 days.

5. PAYMENT
a) Full payment must be made by the date indicated on the invoice to avoid charges set out in ( section 5 d ) unless alternative terms have been agreed in writing by HM.
b) Online purchases must be paid for immediately and work will only commence when cleared funds have been received by HM.
c) Payment is due upon completion of works or services whether or not the customer collects the work in question. Should expected delivery be required, HM reserves the right to make any specific prior agreement in respect of any overtime or other additional costs whereby
incurred. Should work be suspended or delayed through no fault of HM for a period of 14 days, HM be entitled to payment for work already carried out.
d) HM shall be entitled to charge interest monthly at the rate of 8% per annum above Bank of England lending rate from time to time on any invoice which remains unpaid after the work is completed and ready for collection and to charge a minimum fee of £40 as per the late
payment of commercial debts legislation.
e) HM shall be entitled to recover from the customer all costs and disbursement incurred by the company in employing a solicitor, debt collecting agent or other third party to enforce or collect payment of any overdue accounts upon the same becoming overdue by more than 7 days.
f) While any invoice is overdue for payment for more than seven days, HM reserves the right to withhold or suspend performance of any outstanding contractual obligation in respect of any other contract with the same customer.
g) All goods remain the property of HM until payment has been paid in full.
h) HM may from time to time agree to vary the above terms in respect of payment but the customer may only rely upon variation of the said terms, which are expressly agreed by HM in writing.

6. SPECIFICATION AND PROOF OF ARTWORK AND VISUALS
a) HM will take all reasonable care in carrying out work to Client's specification but accepts no liability for the contents of such specification or work.
b) HM shall not be required to carry out any work which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
c) HM shall be indemnified by the Client in respect of any claims, costs, losses and expenses which it may incur as a result of any civil claims or proceedings brought against it arising out of any work carried out for the Client. This indemnity shall extend to any amounts paid on lawyers'
advice in settlement of any claim.
d) Whenever practicable a proof will be submitted to Client for approval. HM shall incur no liability for any errors not corrected by Client in any proof submitted.
e) If amendments made by Client necessitate additional proofs such proofs shall be charged as an extra to the price quoted.
f) A design fee will apply and the amount stated in the quotation. All work by way of amendment or alteration will incur additional costs. A digital proof will be produced by HM prior to the commencement of any work. It is the customer’s responsibility to
approve this artwork and to appraise HM of any changes needed/required. Verbal Instructions taken face to face or by telephone prior to mutual approval of final artwork are at the customer’s own risk. Where artwork is supplied by the client, it is the responsibility of the client to
ensure the artwork is in a “print ready” format. With instructions regarding scale provided.

7. DELIVERY & RETURNS
a) HM will make all reasonable efforts to meet the delivery date quoted on the order but delivery dates are quoted in good faith and should be treated as estimates only. Subject to sub-clause (b) below, where time is not expressly agreed to be of the essence of the Contract HM shall
not be liable for any loss, damage, or expense caused by any delay in dispatch or delivery howsoever the same may be caused.
b) Where it is expressly agreed between HM and Client that time should be of the essence, Client shall nevertheless not be entitled to treat the contract as terminated by reason of any failure of HM to comply with any dispatch or delivery date or time but HM will accept liability for
reasonable loss, damage or expense caused by the failure to comply with the dispatch or delivery date- or times provided that such liability shall not exceed 10% of the invoice price of the work for loss, damage or expense arising directly or indirectly from such delays.
c) The method and appropriate insurance for delivery will be at the discretion of HM and HM reserves the right to send work by courier and make an additional charge therefore.
d) Should work be suspended or delivery delayed at the request of Client for a period of 30 days or more HM shall be entitled to payment for work carried out, materials specially ordered and other additional costs including storage.
e) The risk in the work shall pass to Client at the point the work leaves HM’s premises.
f) Returns will only be accepted if the product is faulty.

8. CLAIMS AND LIABILITY
a) Any defect in or damage to or delay in delivery of work must be notified to HM in writing within 7 days of the date of dispatch. HM shall not be liable in respect of any claim unless such notification has been made.
b) HM shall incur no liability in respect of the work supplied hereunder in the absence of wilful default or neglect on the part of HM or its employees, agents or sub-contractors HM's liability arising out of this contract shall not extend to Client's consequential loss, loss of profits or third
party claims.
c) Where work is defective for any reason HM's liability shall be limited to rectifying such defect.

9. COPYRIGHT AND OWNERSHIP OF MATERIALS
a) Ownership of the copyright in all work created by HM shall vest in Harrison Multimedia at all times.
b) On receipt of payment for work HM will grant to the Client a licence to use the copyright in the work for the purpose for which it was produced for the period during which HM is employed by the Client. Subject to agreement of terms between HM and Client, HM will extend the
Licence in the copyright for such further period as may be agreed. Any Licence granted by HM hereunder shall not be assignable without the prior written consent of HM.
c) Any materials owned by HM and used by it in production of work for Clients shall remain its exclusive property. Materials supplied by Client shall remain Client's property.

10. STORAGE
HM undertake to store materials and sources relating to work carried out for Client for a maximum of three years.

11. CLIENT'S PROPERTY
a) Client's property and all property supplied to HM by and on behalf of Client shall whilst it is in the possession of HM or in transit to or from Client be deemed to be at Client's risk unless otherwise agreed and Client should insure accordingly.
b) HM shall be entitled to make a reasonable charge for the storage of any Client's property before receipt of the Order or after notification of completion of the work.
c) Any items can be disposed of by HM if not collected within three months.

12. MATERIALS SUPPLIED BY CLIENT
a) HM may reject any materials supplied or specified by Client which appear to be unsuitable. Additional costs incurred if materials are found to be unsuitable during production may be charged to Client.
b) Where materials are supplied or specified HM will take every care to ensure the best result but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so specified or supplied.

13. INSOLVENCY OR CREDIT RISK
If the Client at any time fails to comply with the payment terms under Clause 5 hereof or ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due, or being a Company, that is deemed to be unable to pay its debts or has a winding-up
petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him HM without prejudice to other remedies shall have the right not to proceed further with the contract or any other work for the customer and be entitled to charge
for work already carried out (whether completed or not), materials purchased for Client, such charge to be an immediate debt due to him.

14. LIEN
In respect of all unpaid debts due from Client HM has a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled upon the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as it thinks fit
and to apply the proceeds towards such debts.

15. DISCRETION OF HARRISON MULTIMEDIA
HM shall at any time have the right to refuse to continue to carry out work for Client on giving three days written notice to Client. Where such notice is given Client shall immediately be liable to pay HM for all the work carried out up to the date of the notice.

16. SEVERABILITY AND WAIVER
In the event that any or one of these terms and conditions shall be found to be void but would be valid if some part thereof were deleted or the period or area of application reduced such term shall apply with such modification as may be necessary to make it valid end effective.
Failure to enforce these terms and conditions or any one of them HM shall not be regarded as a waiver of these terms and conditions.

Regarding Signage & Vehicle Signage

17. DIGITALLY PRINTED MEDIA
Due to the limitations and the sensitivity of the various substrates used within the sign industry it is impossible to reproduce all colours exactly. Therefore, in the absence of the customer to select the appropriate colour match, reproduction is at our discretion.
Please note it is a manufacturer’s recommendation that all digitally printed media is left for a minimum of 48 hours to air. This is to allow the correct release of the solvents used within the process. HM will not be held responsible for the subsequent failure of the media if forced by the
customer’s own deadlines to operate outside of this recommended time frame.

18. VEHICLE GRAPHICS - INSTALLATION PROCESS
a) All removals will be charged for separately. Vinyl removal can be a very time consuming process and will therefore be charged for by the hour. HM cannot be held responsible for any paint damage during this process since we cannot know the integrity of the existing paintwork or
lacquer.
b) To achieve maximum results, all vehicles must arrive clean, free from grease, stains and dirt and free from existing graphics. There will be a charge levied if HM has to clean and prepare the vehicle prior to the installation of graphics. This will be charged at our normal hourly rate.
c) Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. With instructions regarding scale provided. It is the responsibility of the designer to check the dimensions and layout of the actual vehicle(s). Due to the fact
that two dimensional graphics are being applied to a three dimensional vehicle and due to the minor variances in the accuracy of templates the positioning of vehicle graphics can vary from the proof throughout the entire length of a vehicle. This is normal and the designer needs to
bear this in mind.
d) Where HM provides the artwork, it is essential the client fully checks the final proof with the actual vehicle to check for any variations e.g.; style of lights, positioning of number plates and other major or minor variations from the template proof provided.

19. CUSTOMER PREMISES - INSTALLATION PROCESS
It is the clients responsibility to ensure that the installation area is clear of any obstructions, There will be a charge levied if HM has to clear, clean or prepare the area prior to the installation. This will be charged at our normal hourly rate.

20. LIABILITY
HM shall not liable for indirect loss sustained by the customer or any third party occasioned by delay on the part of HM in completing any work. HM shall not be liable for paintwork peeling from customer’s vehicles if the paintwork generally is in poor condition.

21. LIABILITY/COMPLAINTS
All complaints must be received in writing within 7 days past the completion of the work. After this time, HM cannot be liable for eventual changes from then on appropriate charges may apply.
HM will strive to resolve all complaints promptly and efficiently. We make every effort possible to ensure all problems are resolved and mistakes corrected. In the event where the vinyl is damaged due to no fault of our own (mechanical damage, etc), the client obliges to pay the costs
of the correction. We will not take responsibility for any damage resulting from the workmanship or application of the vinyl.

22. INDEMNITY – The customer warrants to HM that any work which HM is asked to carry out will not result in any infringement of any copyright, patent or design and will not result in any action for defamation and, further, the customer agrees to indemnify HM in respect of all
claims, costs, expenses or liability incurred by HM in anyway whatsoever in the event that any work carried out by HM does constitute an infringement of any copyright, patent or design or in proceedings for defamation. All contracts are subject to any variations which maybe
necessary as a result of inability by HM to secure labour, materials or supplies, breakdown of machinery, or as a result of any Act of God, War, Labour dispute, fire, flood, drought, legislation or any other matter beyond HM’s Control.

These terms and conditions of sale and trading shall be governed by construed in accordance with the laws of England and Wales.